Take a moment to read through our Terms and Conditions prior to placing your order.
Stephen Lysak Design Selling Policy
This Selling Policy relates to all sales made through Stephen Lysak Design or stephenlysak.com. Stephen Lysak Design pricing and products are all subject to change without prior notice.
Terms & Conditions of Sales
Sales by Stephen Lysak Design (“Seller”) of Stephen Lysak Design Products through the stephenlysak.com website or catalog shall be made only on the terms that are contained in this Policy. Any sales made are conditioned upon Purchaser's consent to the terms and conditions below. No modification to these terms may be made or altered unless it is in writing by a authorized representative of Stephen Lysak Design. We reserve the right to change the Terms without notice.
Orders are not binding on Seller until the Purchaser has received Seller's Order Confirmation.
Estimate Order Delivery
An estimated delivery time will be provided upon receipt of your order. This date may differ from actual delivery. The time sent is only an estimate and if delivery times are running behind the standard listed schedule, the purchaser will be notified by phone or email,
Payment is due in full at the time your order is placed.
Products are made to order and all sales are final.
Orders may only be cancelled in writing within 72 hours of order placement. Upon receipt of your cancellation we will charge a 5% administrative fee. After this period all orders of furniture (custom pieces excluded) can be cancelled either by fax or email for a 35% cancellation fee. Orders that have already been shipped may not be cancelled.
Delivery / Damage Claims
Our shipping charges include packaging. We do our best to ensure that damage will not take place, but we cannot prevent conditions beyond our control. The Purchaser is responsible for making sure products have easy access to where they are being delivered. Failure to do so may require goods to be accepted in place or have delivery cancelled/rescheduled in which a fee will be assessed by shipping company.
Purchaser must note any damages on delivery documents and notify Seller within 24 hours of receipt. Stephen Lysak Design will be responsible for the filing of any claims with delivering company. Products and packaging must be retained for our or the carrier’s inspection or all claims will be denied.
Should the Purchaser need to postpone the delivery of their order, storage rates will be arranged with the Seller directly. Should storage need to be facilitated by the Shipping company, receiving rates and all charges will be the sole responsibility of the Purchaser.
Seller shall not be liable for any delays in manufacturing or shipping beyond reasonable control. If an event occurs that delays the manufacture or shipping of a product, the Seller reserves the right to extend delivery date or cancel the purchase order with a full refund.
Cancellation of orders by Seller
Seller reserves the right to cancel any order at any time for whatever reason, in which case all funds paid by Purchaser will be returned.
Custom / On-Site Orders
Subject to Terms and Conditions. Due to their size and/or function, some custom projects may be built On-Site, e.g. Built-In Shelving Units, Closets, etc... Seller reserves the right to determine a project complete as agreed upon by the Seller and Purchaser prior to ordering. Any amendments to the original design are subject to additional charge. Any labor-hours incurred after Seller declares a project complete are at the expense of the Purchaser. Seller is not obligated to agree to any additional labor after declaring a project complete.
Changes to orders
Changes to your order may be made only if manufacturing has not already begun.
The utmost care is taken in packaging and shipping your order. Stephen Lysak Design is not responsible for any damage occurring over which the Seller has no control.
Compliance with Law
PURCHASER IS SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL LAWS, ORDINANCES, REGUALTIONS, RULES, AND STANDARDS RELATING TO THE INSTALLATION, MAINTENANCE, USE AND OPERATION OF THE PRODUCTS.
Limitations of Liability
Stephen Lysak Design and its contractors and subcontractors or suppliers shall not be liable to Purchaser for any incidental or consequential damages arising from Products and/or Custom Orders or from a breach of this Agreement. To the extent that laws of any jurisdiction do not permit limitations or exclusions of implied warranties, incidental damages and consequential damages, the above limitations may not apply. In such jurisdictions, the above limitations shall be enforced to the greatest extent permitted by applicable law.